General terms and conditions

1. Scope of application

The General Terms and Conditions (GTC) apply to all our business relationships and purchases in the online shop https://shop.styx.at/ between us, 

STYX Naturcosmetic GmbH
Am Kräutergarten 6
3200 Ober-Grafendorf
Austria 

and our customers. 

The online shop is aimed at Austria and Germany. The version valid at the time of conclusion of the contract is authoritative. Further provider information and authorised representatives can be found in our legal notice. 

The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.

Supplementary provisions for companies

Before concluding the contract, we may require the customer to provide sufficient proof of their business status, e.g. by providing their VAT ID number. The customer must provide the data required for this proof completely and truthfully.
Our General Terms and Conditions apply exclusively. Deviating, conflicting or supplementary terms and conditions of the customer shall only become part of the contract if and to the extent that we have expressly agreed to their validity. 
Before concluding the contract, we may require the customer to provide us with sufficient proof of their business status, e.g. by means of This consent requirement applies in all cases, even if the customer refers to their general terms and conditions when placing the order and we do not expressly object to this.

2. Conclusion of contract

During the ordering process, the desired goods can first be placed in the shopping basket. There, the desired quantity can be changed or selected goods can be edited. Subsequently, the customer data can be entered and the shipping and payment method selected. Finally, an overview page is provided where the details can be checked one last time and any input errors can be corrected or edited. If you wish to cancel the order process, you can close the browser window.
The presentation of goods in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. By clicking on the "Buy" button in the final step of the order process, you are submitting a binding offer to purchase the goods displayed in the order overview.

Immediately after submitting the order, an order confirmation will be sent, which lists the customer's order again and which the customer can print out by pressing the "Print" function button. However, this does not constitute acceptance of the contract offer, but merely serves as proof of the successful receipt of the order.

A contract with the customer is concluded as soon as the order has been accepted by a separate email (order confirmation) or the goods have been dispatched. 

In the order confirmation, a separate email notification, but no later than upon delivery of the goods or before commencement of the service, the contract text (order, General Terms and Conditions, cancellation policy and order confirmation) will be provided to the customer on a durable medium (email).

We will store the text of the contract

The language available for the conclusion of the contract is exclusively German.
Customers can also set up a customer account and log in with it. The customer account contains, among other things, further information about orders placed.


3.prices & shipping costs

All prices include the applicable statutory value added tax.

The corresponding shipping costs are specified to the customer during the ordering process and are to be borne by the customer, unless the customer exercises their right of withdrawal.

In the event of withdrawal, the customer shall bear the direct costs of returning the goods.

Consumers are informed of their right of withdrawal in our withdrawal policy: Right of withdrawal & withdrawal form - Right of withdrawal & withdrawal form

Supplementary provisions for businesses


In the case of mail order purchases, the customer shall bear the transport costs from the warehouse and the costs of any transport insurance requested by the customer. Any customs duties, fees, taxes and other public charges shall be borne by the customer.


4.Terms of payment

The customer will be informed about the available payment methods under "Payment & Shipping". In addition, the payment methods will be displayed to the customer during the ordering process.

The purchase price is due immediately upon conclusion of the contract. Payment for the goods is made using one of the payment methods offered during the ordering process.


5.Retention of title

The goods sold remain the property of STYX Naturcosmetic GmbH until full payment has been received.

Supplementary provisions for businesses

The customer is entitled to resell the goods subject to retention of title in the ordinary course of business.
However, the customer may not pledge the goods subject to retention of title or assign them as security. In this case, however, the customer hereby assigns to STYX Naturcosmetic GmbH all claims arising from such resale, regardless of whether this takes place before or after any processing of the goods delivered under retention of title, in the amount of the invoice value of the claim. STYX Naturcosmetic GmbH accepts this assignment. Notwithstanding the authority to collect the claim itself, the customer remains authorised to collect the claim even after the assignment. In this context, STYX Naturcosmetic GmbH undertakes not to collect the claim itself as long as and to the extent that the customer meets their payment obligations, no application for the opening of insolvency or similar proceedings has been filed against their assets and there is no suspension of payments.
Insofar as the above-mentioned securities exceed the claims to be secured by more than 10%, STYX Naturcosmetic GmbH is obliged to release the securities of its choice at your request.

6. Delivery

Delivery times are calculated from the date of order confirmation, subject to prior payment of the purchase price. If no delivery time or a different delivery time is specified for the respective goods, the delivery time is 14 days. 

STYX Naturcosmetic GmbH only delivers to customers who can provide a delivery address in the following countries: Germany, Austria.

Supplementary regulations for businesses

Upon delivery of the sold item, the risk of accidental loss and accidental deterioration shall pass to the customer.

If, at the customer's request, we ship the sold item to a location other than the place of performance, the risk shall pass to the customer as soon as we have delivered the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment.


7. Gift vouchers

Customers can also purchase vouchers in the online shop. Vouchers are provided in the following manner: The vouchers are sent to the customer as a PDF with a voucher code via email. 

Vouchers can be redeemed in the online shop and in the STYX shop in Ober-Grafendorf (Ritzersdorfer Straße 11, 3200 Ober-Grafendorf, Austria). Vouchers are transferable and can therefore also be given as gifts.

Cash redemption is not possible. The voucher balance does not accrue interest. Purchased vouchers are valid for 30 years from the date of purchase.

Redemption in the online shop: Vouchers can be entered before completing the order process and will be deducted from the purchase total. Subsequent offsetting is not possible.

Only one voucher can be redeemed per order. If the purchase amount exceeds the value of the voucher, the customer can choose one of the payment methods we offer to pay the difference. 

Redemption in the STYX shop in Ober-Grafendorf: The voucher can be printed out and presented at the checkout, or the customer can quote the voucher code at the checkout. The amount of the voucher will be deducted from the purchase total. Subsequent offsetting is not possible.

Only one voucher can be redeemed per purchase. If the purchase amount exceeds the value of the voucher, the customer can choose one of the payment methods we offer to pay the difference.


8. Promotional vouchers (voucher codes) in the online shop

Vouchers issued free of charge as part of our promotional campaigns (e.g. voucher codes) can only be redeemed in the online shop and only during the specified promotional period. Individual items may be excluded from the promotion. This is specified in the voucher promotion details. 

Voucher codes can be entered before completing the order process and will be deducted from the purchase total. Subsequent offsetting is not possible.

Only one voucher code can be redeemed per order. The value of the goods must be at least equal to the amount of the promotional voucher.


9. Liability

Supplementary provisions for companies

Unless otherwise specified in these General Terms and Conditions, the parties shall be liable for compensation for damages caused through negligence. They shall not be liable for slight negligence. Limitations of liability shall not apply to compensation for personal injury. Claims for damages shall in any case only cover the repair of the damage itself, but not consequential damages, loss of profit or claims by third parties.

Claims for damages must be asserted in court within six months of becoming aware of the damage and the party responsible for it, otherwise they shall lapse.

The injured party must provide evidence that the damage incurred is attributable to the fault of the other party. The injured party must also provide evidence that they are not at fault for the damage incurred. This applies to all forms of fault (slight/gross negligence, intent).

The aforementioned limitations also apply in favour of the provider's legal representatives and vicarious agents if claims are asserted directly against them.

The provisions of the Product Liability Act remain unaffected. 


10.Warranty

The statutory warranty rights (for defects) apply.

Supplementary provisions for companies

The customer's claims for defects presuppose that he has fulfilled his statutory obligations to inspect and give notice of defects. If the customer fails to carry out the proper inspection and/or give notice of defects, our liability for the defect that was not reported or not reported in a timely or proper manner is excluded in accordance with the statutory provisions.

The limitation period for warranty claims for the delivered goods is twelve months from receipt of the goods, except in the case of claims for damages.


11. Data protection

STYX Naturcosmetic GmbH complies with the applicable data protection regulations, in particular the Data Protection Act (DSG) and the General Data Protection Regulation (GDPR).

Specific information on how customer data is processed can be found during registration and in the privacy policy.


12. Applicable law and place of jurisdiction

This contract is governed by Austrian substantive law, excluding the UN Convention on Contracts for the International Sale of Goods. 

However, in accordance with Art. 6(2) of the Rome I Regulation, this choice of law does not result in the contractual partner who is a consumer being deprived of the protection of mandatory provisions of the law of the country of his habitual residence; these continue to apply.

Supplementary provisions for businesses

If the customer is an entrepreneur or, in Germany, a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is our registered office: Am Kräutergarten 6, 3200 Ober-Grafendorf, Austria.


13. Alternative dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.


14. Final provisions

Should any provisions of this contract be or become legally ineffective, invalid and/or void during its term, this shall not affect the legal effectiveness and validity of the remaining provisions.


The contract language is German.